Passenger Service Agent College Credit Certificate
Program Overview
This certificate program is designed to provide students with the skills required to secure employment as a passenger service agent. Duties vary by airline; however, the typical workday involves administrative as well as coordinating functions including gate and ramp responsibilities, customer service management, and passenger reconciliations.
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Program Details
All credits earned can be applied toward the School of Aviation's associate's degree in Aviation Administration. Topics studied in this program include:
- Flight Operations
- Aviation/Airport Security
- Airline Ticketing
- Aviation Career Planning
Career Prospects
Graduates of this program may pursue further studies and find employment in a number of areas such as:
- Customer Service Agent
- Airport Security Operations
- Aviation Management
- Airline Reservations