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Happy Holidays!

MDC Student Services offices will be open during the Winter Recess for in-person assistance on the following dates:

Thurs. Jan. 2, from 10 a.m. - 7 p.m. | Fri. Jan. 3, from 8 a.m. - 4:30 p.m. | Sat. Jan. 4, from 9 a.m. - 1 p.m.

Visit our Student Support Page for more information.

Canvas and Other Learning Resources | Resources for Faculty Teaching

Student Resources

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Technology and Software Requirements

IMPORTANT: Google Chrome is the recommended browser for Canvas.

Download the latest version of Google Chrome browser.

For the best experience, be sure that your Google Chrome browser is up-to-date.

Supported Browsers

  • Chrome 126 and 127

Additional Information

Due to the necessity of technology in MDC Online Courses, you must have a backup plan for using an alternative computer with internet access in case of problems with your personal computer.

If you live in the South Florida area, you may use the computer courtyards located on MDC campuses. If you have a technology problem that affects your ability to access your online course, please notify your instructor immediately.

If you can access other internet sites but cannot access your online course, you need to contact the Virtual College Student Support Center at 305.237.3800 to seek assistance.

If you have no internet access at all, it is not an MDC Online issue. Please be aware that the MDC Online's Student Support Center does not cover problems that you may be experiencing with your computer hardware, installation of software, internet connection, or other technical problems that may require a technician or intervention from your Internet Service Provider.

Honorlock Minimum System Requirements

Operating System:
  • Windows 10
  • Windows 11
  • MacOSX 10.14 and higher
  • ChromeOS
Browser:
  • Google Chrome version 120+
Internet Speed:
  • 1.5 Mbps download, 750 Kbps upload

Note: Currently Honorlock is incompatibe with:

  • iPads
  • Walmart Branded Camera (Onn / Surf Onn)
  • Amcrest Cameras
  • Nexigo Cameras

Student Resources

Login to Canvas

ALT Helpdesk Services

Get Help

The Student Support Center can help resolve technical issues and answer questions about current and future courses and semesters. Current and prospective students can search the knowledge base for information as well as submit a support ticket by clicking on the ALT Helpdesk Services button above.

  • For more information and assistance, please contact our Student Support Center:

    Phone:
    305-237-3800
    Schedule an Appointment:
    Set up an appointment to meet with an MDC Online Student Support Team Member
    Hours:
    Monday - Thursday: 8:00 a.m. – 7:00 p.m. ET
    Friday: 8:00 a.m. - 4:30 p.m. ET

MDC Online Student Resources

Academic Tools

Testing Information

Bookstore

Get Help

Canvas Help

MDC Policies

Miami Dade College Distance Learning Complaint Procedures for Out of State Students

Miami Dade College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Out of state students who are enrolled in a Miami Dade College online course who have a complaint about a course or experience should go to the Students' Rights & Responsibilities website and select the Student Complaints link to view the MDC Student Complaints Procedure (4032).

Distance education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For addition information on the complain process, please visit the FL-SARA Complaint Process.